Requests, complaints, claims, suggestions and compliments

Tell us what you need or how your experience was. Every request gets a filing number and we handle it within the legal deadlines.

Request type

RequestAsk for information, documents or an action from us.ComplaintExpress dissatisfaction with the service or treatment you received.ClaimAsk us to fix a service or product that did not meet expectations (including warranties).SuggestionPropose an improvement.ComplimentRecognize good service or a team member.

Full name or company name

ID or tax number

No dots or dashes. For a NIT, include the check digit at the end.

Email for the reply

Phone (optional)

Related service or product (optional)

Describe your request

Include dates, place, certificate or invoice number if you have them.

When you file it, your data is handled under our Personal data processing policy.

Requests, complaints, claims, suggestions and compliments

File the request?

Let us talk about your space