This policy explains your rights regarding the services and products of ROMAP GROUP S.A.S., under the Colombian Consumer Statute (Law 1480 of 2011). This is a translation provided for convenience. In case of any discrepancy, the Spanish version prevails.
1. How we sell
We do not currently sell or charge through the website. Services and products are quoted on request, and payment is made through the methods stated in the quote or invoice.
2. Right of withdrawal (5 business days)
If you are a consumer (someone acquiring the product or service as the final user) and you contracted at a distance or through non-traditional means —for example by phone, WhatsApp, email or this site—, you may withdraw within 5 business days after delivery of the product or conclusion of the service contract (art. 47, Law 1480 of 2011).
- To withdraw, notify us in writing by email or WhatsApp within that period.
- We will refund all amounts paid, without deductions or withholdings, within 30 calendar days from your withdrawal.
- For products (PPE), you must return them in the same condition you received them. Return shipping costs are borne by you.
Withdrawal does not apply, among other cases set by law, to services that have already begun with your agreement, or to personal-use goods or goods made to your specifications (for example, marked or custom-made uniforms).
3. Service warranty
If a service was not performed with the quality and suitability offered, tell us the service date and describe the problem. Depending on the case, we will perform the service again at no cost or refund the amount paid, under articles 7 and 11 of Law 1480 of 2011.
Specific conditions (for example, the period during which pest control is guaranteed and the conditions the client must meet) are stated in the quote.
4. Product warranty (PPE)
Products carry the legal warranty against defects in quality, suitability and safety. If a product is defective, we will repair, replace or refund it as provided by law. The warranty does not cover normal wear or damage from misuse or use contrary to the manufacturer's instructions.
5. Cancelling or rescheduling services
You can reschedule or cancel a service at no cost with at least 24 hours' notice. If you cancel with less notice and we have already incurred costs (for example, travel), we may only deduct those costs, which we will document for you.
6. Payment reversal
If we enable online payments by card or other electronic means in the future, you may request a payment reversal in the cases of article 51 of Law 1480 of 2011 (fraud, unrequested transaction, product not received or defective), within 5 business days after learning of the event.
7. How to submit your request
Write to ventas@romapgroup.com or WhatsApp 316 055 6401 with your name, ID number, quote or invoice number and what you are requesting. We reply within 15 business days (art. 58, Law 1480 of 2011). If you are not satisfied, you may contact the Superintendence of Industry and Commerce.